Multiple choice and fill in the blank questions (2 attempts)
Inputs only in yellow cells (Workers) – hit F9 (or Fn F9) to generate new sets of random numbersStickley Adhesives: Applications Services Simulation
Prioritizing
No. Workers:
Day No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Totals
Demand
29
30
17
31
24
27
30
15
27
18
32
27
28
34
22
22
27
15
34
30
23
23
32
18
22
27
22
25
26
34
771
InBox
29
59
76
107
131
158
188
203
230
248
280
307
335
369
391
413
440
455
489
519
542
565
597
615
637
664
686
711
737
771
Potential
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Scoping: Scientist
No. Workers:
Move InBox
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
3
0
Potential
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Scoping: Technician
No. Workers:
Move InBox
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
21
0
Potential
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Experimenting
No. Workers:
Move InBox
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
Potential
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Analyzing w/o Rental
No. Workers:
Move InBox
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
Potential
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Analyzing w/Rental
No. Workers:
Move InBox
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
12
0
Potential
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Reporting
No. Workers:
Move InBox
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
24
0
Potential
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Done
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
BOSTON
METROPOLITAN COLLEGE
UNIVERSITY
DEPARTMENT OF ADMINISTRATIVE SCIENCES
AD 605 Operations Management
Stickley Adhesives I Case Study
Study the case study document and watch the simulation video. Work with your team on the following questions.
Important: For case study assignments, it is NOT a good idea to start by splitting the questions among the team
members. Each team member should read the case and draft a response to every question. Then, the team should get
together to perform the final analyses and then (perhaps) split the writing of the final report (which should be edited
to ensure continuity).
1.
2.
Calculate the number of workers that would be assigned to each process so that the average capacity of each
process (requests per day) is equal to the average demand for the applications service (i.e., 24 requests per
day). Note that this analysis will load the service system with a capacity buffer of zero percent (0%) for each
process. Show how the calculations were done and the results.
Using the number of workers calculated above, run the simulation for forty (40) 30-day periods and
summarize these results statistically using two or more numerical summaries and two or more graphs. You
should create the most important graphs and calculations.
3.
In 1-2 paragraphs (about 200 words), describe the meaning of all of your calculations and graphs from
Question 2. Do not simply list or refer to the information presented in Question 2 without explanation.
5.
Make a final recommendation for the number of workers to assign to each process. Include the calculate of
the capacity buffer for each process. Justify your recommendations using 1-2 paragraphs (about 200 words).
Incorporate a display that shows the main options you considered.
4.
6.
Analyze the applications service system by running the simulation repeatedly while adjusting the number of
workers to determine how best to allocate workers to each process. Use only whole numbers of servers (1, 2,
3, etc.). Describe the logic you followed while determining which alternatives to evaluate. Show your
key results in tabular form or as a display. Remember that you must run the simulation for each alternative
using multiple trials, and that you should account for random variation in your analysis.
List and describe problems (one per teammate) that may occur if the centralized system were implemented.
There is no need to “solve” the problems – just justify why you think the problem may occur. Use at least one
peer reviewed article to support each of your potential problems (use a different reference for each
potential problem and do not use the Stickley case study article found on line). Remember – peer reviewed
article are rarely found in Google – they are found using the BU Library. Use the BU library’s on line
system to find your reference (www.bu.edu/library). List the reference citation for your article using the
APA format. This link helps you better understand the APA writing style, in particular, how to cite and
reference correctly (https://apastyle.apa.org/style-grammar-guidelines/references). Do not identify who
made each suggestion – each team member is equally responsible for everything in the report.
Remember that your team’s grade will be the same for each person, so be sure to check the work of your
teammates. Turn in one Word file (on Blackboard), with a cover page (with course name, case study title, date,
and team members). Put all analysis detail in the Word file (i.e., do not attach an Excel file). The Word file should
be suitable for printing.