Privacy Policy

We take your privacy seriously, and we will never share anything about you or the essay writing services you received. All transactions processed are via Authorize.net and are 100 percent secure. It is our confidentiality guarantee to you –our customer. 

We value the privacy of our clients and ensure that no personal information submitted when placing an order will ever be disclosed to the writer or any third party. No one will ever know your name, location, or email address unless you decide to reveal the information to the editor by yourself. Please note that sharing personal data between you and your writer is against our policy, and we firmly recommend you keep this communication strictly business. 

Before using our Application, please, make sure that you carefully review all the below-mentioned points of our Privacy Policy. The following rules explain the main principles according to which the personal information of our Customers is processed.

 This privacy policy (the “Policy”) is an integral part of the Essay Dodo  Terms of Use (the “Agreement”). All the terms used herein are used with the same meanings as the Agreement provides unless otherwise directly set out hereby.

We are committed to protecting and respecting your privacy, so we take your privacy seriously and will use your personal data (the “data”) to administer your account and to provide the services only after obtaining your consent for the collection and processing of your data as follows. The Policy explains what data, when, where, and why we collect the data of yours, on what legal basis we process and how do we use it, the conditions under which we may disclose the data to others, your rights in respect of your personal information, as well as how we keep it secure.

Before sharing any personal data with us, please read this Privacy Policy carefully.

Our Fundamental Principles

Because your privacy is very important to us, we have developed a few fundamental principles to ensure maximum security for your data.

1. We are thoughtful about the personal data we ask you to provide and the personal information that we collect about you through the operation of our services.
2. We store personal information no longer than we need to keep it or when it is required by law.
3. We aim to make it as simple as possible for you to control what information on this website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
4. We aim at full transparency on how we gather, use, and share your personal information.

This Privacy Policy incorporates and clarifies the principles above.

In case of unresolved concerns or any issues you feel have not been resolved to your satisfaction on our Privacy Policy or data usage, feel free to contact our support team before sharing any more information with us or making payment.

What Is The Purpose Of This Privacy Policy?

Our Privacy Policy aims at assuring our customers that they do not have to worry about any security issues any time they visit our website or when ordering with us. Any data we request you to share with us will remain private and secure as long it is in our database. We also use secure and private payment procedures to ensure the safety of our clients.

This Privacy Policy sets out how we may use, process, and store your data. If the data you share with us can directly or indirectly refer to you as a natural person, such data consist of your “personal data” and we shall protect it with strict accuracy.

This Privacy Policy also ensures secure and safe services for customers’ needs. For more safety measures, our Privacy Policies are subject to periodic changes which often happen during our scheduled website updates. We understand that clients expect the best from us and that is what we offer.

What Does This Privacy Policy Cover?

This Privacy Policy applies to any information we collect or you share with us when you use:

1. Our website- Essay Dodo
2. Our mobile applications.
3. Other products and services available on or through our website.

Throughout this Privacy Policy, the term “we” has been used to refer to our website, mobile applications, and other products and services that have been referred to as “services”.

How Can We Receive Your Information?

We can receive your information directly from you or our partners through contracts or other legal arrangements you may have with us or our partners on behalf of us to fulfill a contract/legal obligation. We may get your permission or consent directly or from third parties whom you have permitted to share the data with us.

Type of information that we collect from our clients

When you place an order with us or visit our website, we collect the following information:

Personally identifiable information

This is information that differentiates you from other clients that might use your mobile, computer, or any of your devices to access our services. Personally identifiable information includes:

1. Your full names
2. Phone number
3. Email address
4. country

We do not save any information related to payment. It is your bank or PayPal that handles all the transactions on our behalf. The privacy policy of your bank or PayPal will be used to manage the information that you provide.

Non-personally identifiable information

This is general information that we collect when you visit our website. It includes:

2. IP address
3. Web browser
4. Pages visited
5. Links clicked
6. Amount of time spent on each page

Here you can find the types of Personal Data we collect and the purposes of its processing.

	Personal Information types	Purposes we collect the information
1.	User’s country	verification of the User prevention of fraudulent use and resale of User accounts tax implications, VAT purposes to prevent use in Restricted Jurisdictions
2.	User’s email	the main contact of communication with User to provide you with marketing and promotional materials
3.	User’s name and surname	verification of the User for invoices, billing, and taxation prevention of fraudulent use and resale of User accounts
4.	Phone number	verification of the User the contact of immediate communication with User customer support
5.	City/state/ZIP code/address	billing information for invoices

Information Collected When Placing Your Order

The information we need to you to provide may include:

• Your name, billing address, e-mail and telephone number(s).
• Paper details of the order that you place on our website and information, necessary for order completion.
• Recorded Chat and phone conversations.

Why Do We Collect Your Personal Data?

We may collect your data for any or all of the following reasons:

• To facilitate the delivery of a service you have ordered from us.
• To share information with you about a product or service you have shown interest in purchasing within a certain time or if you are already an existing customer.
• To pass information to you about products or services you have purchased from us or related products and services.
• To deliver products and services you have purchased from us under a contract.
• For legal reasons, such as in a case where you have entered into a contract with us.
• To pass information to you about a product or service that you have agreed to receive.
• For internal record keeping, billing, accounting and market research purposes.
• To respond to any queries, complaints or requests for further information.
• To customize the content and/or layout of the Service.
• To notify you about important changes and alterations to the Service. 

Except as set out above, we will not sell, distribute or disclose your Information without your consent, unless in occasions required or permitted by law, such as complying with a subpoena, or similar legal processes.

Grounds For Collecting Information From You.

We can collect information from you when:

• We have a legal reason such as when we are allowed by the law or under a contract to collect the information.
• When you are buying from us.
• You have allowed us to collect the data for a specific purpose such as for service provision or newsletters.

Legal Basis We Have For Processing Your Data

We may process your data for any of the following reasons.

• We have a contract with you.
• You have permitted us to do so.
• We must provide services to you because you have ordered them.
• You have asked us to do so.
• To comply with the law.

The above reasons are the reasons why we may legally process the information we have about you

Ways Of Giving Information

You can share your personal information with us in any of the following ways.

• By filling in a form or e-mailing us.
• By posting your order on our website.
• Posting reviews and feedback on the website.
• By contacting us through our phone numbers.

The data you share with us here can be personal, financial, educational, or any other information related to your order.

Information We Receive From Other Sources

We may receive your personal information from others sources. This can happen when you use any of the other websites we operate, any other services we provide, or from our business partners who are entitled to collect data on our behalf.

We also work with third parties (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, background checking agencies) and may receive information about you from them as part of the service we provide you, or for other legal reasons.

Files. We may collect and store the files you upload, download, or access with the Website. Please do not share with us the files you are not permitted to use. Please do not upload or share with us the files that contain your personal information or personal information of third parties without their permission. We may not guarantee that such personal information will be secured.

Who might we share your information with?

We may share your data with third parties, either because you have consented to allow us to do so or for other legal reasons. For example, we may share your personal information with:

• Our marketing staff to provide you with promotional materials after you have registered at our website;
• Our group companies, which means our subsidiaries, or our ultimate holding company and its subsidiaries;
• Subcontractors and third parties for the performance of a contract that we hold with them or that we hold with you;
• With third parties because you have given consent;
• With third parties who provide us services because you have purchased goods or services.

Other reasons we may share your personal information with a third party

If Essay Dodo or substantially all its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets of the company.

In addition, we will share your data with third parties for the following reasons:

• If we must comply with a legal obligation; in certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• If it is legally requested by a government agency;
• To enforce or apply our Website Terms of Use or other agreements;
• To protect the rights, property, or safety of Essay Dodo, our customers, or others;
• If exchange information with third parties aimed to prevent fraud or to reduce our credit risks.

Aggregated data

We may, from time to time, provide third parties with data that has been aggregated.

This means that your personal information that could be used to identify you has been removed from the data. Data provided to third parties in this way is not personal data and is only statistics or similar data; however, you do keep your right to object.

Where we store and process your data

We primarily store and process your data in the EU/European Economic Area or the USA. If you are from the EU, by accepting this Privacy Policy, you give us the right to store your data in the EEA and USA. We assure you that all your data is encrypted securely and no unauthorized persons may access them.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside and choose to provide information to us, please note that we transfer the data, including Personal Data, to and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Essay Dodo will take all steps reasonably necessary to ensure that your data is treated securely and per this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Some examples of reasons your data may be processed outside include:

• Order fulfillment;
• Payment processing;
• Technical support services.

If your data cannot be processed within the EEA, we will:

• Comply with all data protection principles;
• Where possible, choose a country that is on the list of the EU Commissions’ countries that provide adequate protection for the rights and freedoms of data subjects;
• If the transfer is to the United States of America, we will use reasonable endeavors to make sure they participate in the Privacy Shield program;
• Make sure we have assessed the adequacy of protections in all other cases.

Access to your data via password

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Transmission and storage of your data

Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data as it is transmitted and stored, however, we shall use best practices to ensure your data is encrypted to the standard required in the GDPR to protect your data.

How long will we keep your data?

We will not retain your data for longer than required.

We will keep your personal information:

• For as long as required by law
• Until we no longer have a valid reason for keeping it
• Until you request us to stop using it or delete it.

We may keep just enough of your Data to ensure that we comply with your requests not to use your personal information or comply with your right to erasure. For example, we must keep your request to be erased even if it includes your data until you are no longer our customer, or for tax purposes, etc.

If you chose not to give your personal information to us

If Personal Data is necessary to provide services to you under a contract between you and Essay Dodo, we will have to refuse to enter into that contract or provide the services before you give us your personal information.

Confidentiality Policy

• Sharing of your personal details with experts (tutors & writers) and vice-versa is strictly prohibited: This includes your full name, contact number details, email address, home address and your university. This ensures the privacy of clients as well as an expert (writer or tutor). Non-compliance to this term will result in direct cancellation of your requirements and no refund shall be granted.
• You are not allowed to deal or talk with expert (writer or tutor) concerning any type of payment related query or clarification, by any means. Same policy should be followed by the expert. Non-adherence to this would be considered as a data breach and would result in a legal case on both ends.
• Only our customer management team can connect you with the concerned expert, for any clarification, but we do not encourage any contact details exchange on the customer and expert (writer or tutor) side.
• You are not allowed to give details of any payment related matter to the expert (tutor) even if asked for. Many cases of fraud have occurred in the past to which several customers have faced victimization.
• You are only to pay on the website or the payment link generated by our sales team.
• In case of need of urgent reply from the expert, you may directly contact our Customer Care Team available 24*7 through live chat, and will assist you in the best possible way.

Essay Dodo uses high secure payment gateways and takes privacy policy and confidentiality policy very seriously. If you place an order with Essay Dodo, you agree to comply with all aspects of this Confidentiality and Privacy Policy.

Users’ Rights

When you visit and use our Website and/or Application, we ensure that you retain the following users’ rights secured by the data protection law:

Access

You have the right to access your data, learn if and how it is being processed by us, and receive a copy of the information that is under processing.

Verification and rectification

You have the right to ask the team to verify the accuracy of the information we’ve collected from you, as well as the right to ask us to correct or update it.

Objection to processing

Users have the right to object to the processing of their private information by our Website and/or Application in case the processing was unlawful or otherwise violated your consent, for example, if your data was processed for direct marketing, statistical, or scientific research purposes. However, the objection is not applicable in cases when the processing is necessary and our team can demonstrate legitimate reasons for that.

Withdraw consent

When using our Website and/or Application you confirm your consent to the terms of use and this privacy statement, which serves as the legal grounding for our team to collect and process your personal data. However, you keep the right to take back your previous consent whenever you wish. Nevertheless, keep in mind that withdrawal of your consent will not influence the lawfulness of previous processing of your data in any way.

Data portability

The users of this Website retain the right to receive their data in a format that is well-structured, readable for a machine, and commonly used. Also, if technically possible, users have the right to ask our team to transfer their information to another controller.

Restriction of information processing

On some occasions, you have the right to restrict our Website to process personal information. If you use this right, our Website and/or Application is obliged to stop processing your information for any purposes other than storing your data.

Complaint

You always keep the right to lodge an official complaint to a competent supervisory authority responsible for data protection in case you consider that the processing of your personal information by our Website and/or Application was unlawful and has violated data protection laws.

Erasure

Under certain circumstances, the users of our Website and/or Application have the right to request their private information to be deleted without delay. Some of such circumstances include the occasions when a user withdraws consent; when the private information is no longer needed for the purposes for which we’ve collected it; when the collected data was processed unlawfully; etc.

Information

We are publishing this Privacy Policy to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your data. We will also answer all your questions regarding this Policy               

Links to Other Websites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Information protection

We use secure socket layer (SSL) technology to protect your information. We also use firewall and encryption software to protect your information from malicious attacks. Access to your personal details is limited to our operations team that needs the information to process your order. All our employees abide by our strict privacy policy.

We notify all our clients immediately if we learn that there is a security breach. We do everything possible and take all the measures necessary to protect your confidentiality.

User Account And Account Log

If you wish to change your personal information, or if you no longer want to use our service, you may correct, update, amend, delete/remove or deactivate any details you provided by contacting our Customer Support Team via email or telephone number indicated on our Contact Us page.

We will retain your information for as long as your account is active or needed to provide you with our services. We will keep and use your details as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Age Limitations

Our Service does not address anyone under the age of 16 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child or children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes and updates to this policy

We may revise the Policy according to new developments or advances in legislation and the broader data protection landscape from time to time, so please check this page to ensure that you’re OK with any changes.

If we make any material changes, we will notify you by email (to the address associated with your account) or the notification may appear on your order page when you next log in to it before amendments become effective. A notification regarding other changes may be rendered to you by publishing it on this page.

The Laws and Regulations          

The laws that govern personal data in the EU are:

• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons concerning the processing of personal data and the free movement of such data and repealing the General Data Protection Regulation (“GDPR”)
• Law providing for the Protection of Natural Persons concerning the Processing of Personal Data and the Free Movement of such Data of 2018 (Law 125(I)/2018)

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@essaydodo.com       
• Live chat with our online agents.
• Call us on through the phone number shared on our website.