WU Health & Medical Experience Data Self Assessment Task

Patient Experience Data Self-Assessment

As a current or future health care executive leader, you are responsible for the patient’s experience in your health care organization. Whether you are overseeing a health system, hospital, clinic, or other health care organization, the patient’s experience will be one of your top three priorities (Institute for Healthcare Improvement, 2016). Understanding the data involved in measuring the patient experience is an important part of what you will be undertaking.

Don't use plagiarized sources. Get Your Custom Essay on
WU Health & Medical Experience Data Self Assessment Task
Just from $13/Page
Order Essay

Interpreting patient experience data can quickly become overwhelming and confusing to anyone trying to use the data for improvement. The Patient Experience Data Self-Assessment challenges knowledge and common assumptions about what the data actually means. It can be used to expand your current knowledge on effectively using patient experience data.

  • Review the IHI patient experience data in the link provided.
  • Complete the IHI document by printing it, marking it manually, and then scanning it as a PDF document.
  • In a separate MS Word document, provide brief narrative justification for your responses to the six [6] questions.
  • Readings

    Dempsey, C. (2016). The evolution of the patient experience. In The Society for Healthcare Strategy and Market Development of the American Hospital Association (Ed.), Futurescan healthcare trends and implications: 2016–2021 (pp. 6–10). Chicago, IL: Health Administration Press.Groene, O., Arah, O.A., Klazinga, N.S., Wagner, C., Bartels, P.D., Kristensen, S., … Sunol, R. (2015). Patient experience shows little relationship with hospital quality management strategies. PLoS One, 10(7), 1-15. Patient Experience Data Self-Assessment
    1. What is a run chart?
    A plot that shows patient experience values (e.g., willingness to recommend) in time order, with a median
    reference line, is an example of a run chart. You can interpret the run chart with a set of rules. The rules
    help you to detect patterns that may be signals that your system has improved or deteriorated.
     True
     False
     Not sure
    2. The median of the HCAHPS Nursing Communications “top box” scores in the
    accompanying chart…
    a.
    b.
    c.
    Is 78
    Is 77
    Can not be determined from the graph
    82
    Nursing Communications
    81
    Good
    80
    79
    78
    77
    76
    75
    74
    73
    72
    Sep-10
    Oct-10
    Nov-10
    Dec-10
    Institute for Healthcare Improvement ● ihi.org
    Jan-11
    Feb-11
    Mar-11
    Apr-11
    May-11
    Jun-11
    Jul-11
    Aug-11
    Sep-11
    Page 1
    3. Using the standard run chart rules for shift, trend, and “astronomical point,” examine
    each chart for signs of improvement or degradation. The dashed line is the median
    value to be used for reference. The first chart uses a median based on the first 12
    months, also known as a “baseline reference” median.
    A
    Friendliness of nurses/ambulatory
    100
    95
    per cent
    90
    85
    80
    75
    70
    65
    60
    Jan-10
    Mar-10
    May-10
    Jul-10
    B
    Sep-10
    Nov-10
    Jan-11
    Mar-11
    May-11
    Jul-11
    Sep-11
    Mar-11
    May-11
    Jul-11
    Sep-11
    Mar-11
    May-11
    Jul-11
    Sep-11
    Overall Quality of Care
    80
    75
    per cent
    70
    65
    60
    55
    50
    45
    40
    Jan-10
    100
    Mar-10
    May-10
    Jul-10
    Sep-10
    Nov-10
    Jan-11
    Did everything to help your pain
    C
    95
    per cent
    90
    85
    80
    75
    70
    65
    60
    Jan-10
    Mar-10
    May-10
    Jul-10
    Institute for Healthcare Improvement ● ihi.org
    Sep-10
    Nov-10
    Jan-11
    Page 2
    4. Interpreting a New Month’s Value
    At your hospital, suppose the HCAHPS overall “top box” willingness to recommend* data shows an
    average monthly performance of 80% for the past 12 months; the median monthly value is also 80%.
    Now you get the latest month’s data — the value is 76%.
    Circle “Yes” if the action is always justified as part of your reaction to this new month’s value of 76%.
    a. Plot the 76% value on a run chart of “willingness to recommend” to see if
    there is any signal over time according to the run chart rules.
    Yes
    No
    Not
    sure
    b. Look at the “willingness to recommend” data in the context of the other
    elements of the HCAHPS survey.
    Yes
    No
    Not
    sure
    c. Re-iterate to staff the importance of continuous improvement and the
    financial implications of a relatively poor score for “willingness to
    recommend.”
    Yes
    No
    Not
    sure
    d. Initiate an investigation to find out what changed in the most recent month
    that caused the decrease as this month is below average.
    Yes
    No
    Not
    sure
    e. Interpret the 76% value in terms of the number of patients surveyed.
    Yes
    No
    Not
    sure
    *On average over the past 12 months, 80% of respondents have answered “Definitely yes” to the
    HCAHPS question, “Would you recommend this hospital to your friends and family?”
    Institute for Healthcare Improvement ● ihi.org
    Page 3
    5. Interpreting HCAHPS Percentile Tables
    Use the table below to answer the questions on the following page.
    (source: http://www.hcahpsonline.org/files/January%202012%20HCAHPS%20Percentiles%20Table.pdf)
    Institute for Healthcare Improvement ● ihi.org
    Page 4
    Circle “T” for true, “F” for false, or “?” for Can’t tell from the Information provided. The questions pertain
    to the hospitals described in the note marked by the red arrow.
    a. If your hospital averaged 83 from April 2010 to March 2011 on the top box
    Communications with Nurses composite, your hospital had a score lower
    than more than 150 hospitals nationally.
    T
    F
    ?
    b. If your hospital averaged 83 from April 2010 to March 2011 on the top box
    Communications with Nurses composite, on average 17% of your hospital’s
    patients who responded to the survey feel they did not experience “top
    box” communications.
    T
    F
    ?
    c. On the most recent HCAHPS monthly data report, your hospital scored 78
    on the top box Recommend the Hospital. That means your hospital
    outperformed more than 75% of the surveyed hospitals.
    T
    F
    ?
    d. If Hospital A averaged a score of 6 points higher than Hospital B on top box
    Overall Hospital Rating from April 2010 to March 2011, then in percentile
    terms, Hospital A is at least 15% higher than Hospital B.
    T
    F
    ?
    e. The national HCAHPS survey response rate for the period April 2010-March
    2011 was 32%. This means that about 2 out of 3 patients contacted did
    not complete the survey questions.
    T
    F
    ?
    f. It always makes sense to compare ratings and percentiles of specific
    departments or services (e.g. OB) rather than rely only on whole-hospital
    summary measures.
    T
    F
    ?
    Institute for Healthcare Improvement ● ihi.org
    Page 5
    6. Correlations: Friend or Foe?
    Use this table of national survey data for overall rating of inpatient experience to answer the questions
    below. Circle “T” for true, “F” for false, or “?” for Can’t tell from the Information provided. The two digit
    number in each row is the correlation between the overall rating and the rating of the item in the row,
    e.g. the correlation between “Skill of physician” and “overall rating of inpatient experience” is 0.63.
    Source: Press Ganey National database – through June 30, 2011
    Questions
    a.
    The correlation value in each row can’t be any larger than 1 but could be
    zero or even negative.
    T
    F
    ?
    b.
    If your aim is to improve the overall rating of in-patient experience at your
    hospital, you should concentrate improvement on staff sensitivity to
    inconvenience and staff actions to address emotional needs.
    T
    F
    ?
    c.
    If the national correlations align well with survey data at your hospital,
    then reduction of noise level in and around room is not as likely to
    improve your overall rating compared to staff including patients in
    decisions re: treatment.
    T
    F
    ?
    d.
    The table implies that in terms of national summary data, room
    cleanliness doesn’t really matter in terms of overall rating.
    T
    F
    ?
    Institute for Healthcare Improvement ● ihi.org
    Page 6

    Calculate your order
    Pages (275 words)
    Standard price: $0.00
    Client Reviews
    4.9
    Sitejabber
    4.6
    Trustpilot
    4.8
    Our Guarantees
    100% Confidentiality
    Information about customers is confidential and never disclosed to third parties.
    Original Writing
    We complete all papers from scratch. You can get a plagiarism report.
    Timely Delivery
    No missed deadlines – 97% of assignments are completed in time.
    Money Back
    If you're confident that a writer didn't follow your order details, ask for a refund.

    Calculate the price of your order

    You will get a personal manager and a discount.
    We'll send you the first draft for approval by at
    Total price:
    $0.00
    Power up Your Academic Success with the
    Team of Professionals. We’ve Got Your Back.
    Power up Your Study Success with Experts We’ve Got Your Back.
    Live Chat+1(978) 822-0999EmailWhatsApp

    Order your essay today and save 20% with the discount code ORIGINAL

    seo